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Our shopping guide and terms

1) General provisions

  1. Company ELEKTROBEAN Kft, based Ferenc krt 37 III/7, 1094 Budapest, Hungary, Reg.nr.:01--09-881500, EU tax ID: HU13951841 offers purchase of jewelry products through the website SILVERMORPHO.COM (hereinafter referred to as "eshop”)
  2. These Terms and Conditions govern the purchase and sale of goods between ELEKTROBEAN Kft, as sellers and the customer, as purchaser via internet.
  3. The purchaser by sending the order confirms that he is familiar with the Terms & Conditions and Terms of Delivery. The relationship between the purchaser and the seller are subject to specified Terms and Conditions, which are obligatory to both parties at the same time.
  4. The Terms and Conditions are accessible on the website where the customer (purchaser) can read and download the current version.

2) Ordering of goods

  1. The seller accepts orders placed via the website and e-mail continuously, 24 hours daily. Orders placed out of business days (on days of rest) are processed by the seller on the first business day following the days of rest on which the order was placed.
  2. The seller concludes a contract, respectively contracts with the purchaser by the purchaser's order
  3. The goods, listed in the order and selected by the purchaser from the available offer of the eshop, become the subject of a contract. The purchaser can place an order even without registering his own user account. We commit ourselves to supply only goods in perfect condition and in accordance with the specifications and features typical for the given type of goods this includes materials used, colours and other specifications provided on the website of the seller.
  4. The condition for successful online ordering is to fill in all required data requested by the order form. The order concurrently becomes a draft of purchase agreement. After the order is sent, the purchaser will receive an automatic notification via e-mail about the receipt of the order in the seller's electronic system (hereinafter referred to as "order confirmation”). The order confirmation contains information about the name and specifications of goods whose sale is subject of the purchase contract, information about the price of goods, name and data about the place where the goods have to be shipped and details about the possible price, conditions, delivery method, details about the seller (business name, address), respectively other necessary data. Any additional information regarding his order may be sent to the purchaser's email address, and the seller reserves the right to contact the purchaser to arrange the order also via phone. The order confirmation includes information that the seller has received an order however it is not an acceptance of the proposal for the conclusion of the purchase contract.
  5. The seller will subsequently send information to the purchaser's email address whether the purchaser's order has been accepted (“Acceptance of order").
  6. The purchase contract is concluded by the delivery of the acceptance of the order in electronic or written form to the purchaser.
  7. In special cases, mainly those with higher sum, except the initial automatic confirmation of the order by email, the seller reserves the right to reconfirm the order via phone and to ask the purchaser to pay a deposit in advance. If during the time when the goods were ordered, there was a significant change in exchange rates or change of the supplied goods from the supplier’s side, respectively the seller is not able to deliver the goods to the purchaser within the agreed period or at the agreed purchase price, the seller is obliged to offer the purchaser compensation or the possibility to cancel the order. The purchaser can cancel the order iva e-mail or phone. If the purchaser does not accept the compensation offered by the seller or does not cancel the order within a reasonable period, the seller is entitled to refuse (not accept) the purchaser's proposal to conclude a purchase contract.
  8. In case the purchaser orders goods via email (this is accepted by customers outside of European Union only), he gives the seller all data necessary for realization of the order. When the subject and the terms of the purchase are negotiated, the seller will send the recapitulation of the order to the purchaser's email. This message is a confirmation of the conclusion of the contract.
  9. Photographs, graphic presentation of the offered goods, company logos are used exclusively for the presentation of the shop. They are copyrighted and the purchaser is not authorized to further manipulate with these elements.
  10. The visual display of colour shades depends on the quality of the monitor used, respectively of another display device.

3) Price and payment

  1. Prices listed in our online shop are in Euros, including all related taxes and they are valid at the time of ordering the goods. The seller reserves the right of misprints and price changes in case of exchange rates changes, significant rise in inflation or significant changes in supply conditions from our manufacturers and other suppliers of goods. The customer has the right to withdraw from the contract if the price changes.
  2. Postage is not included in the price of the goods.
  3. The seller reserves the right to change prices of the goods in the online store, to introduce new goods, to announce and cancel discounts or to change these offers, while the changes do not affect the purchaser’s rights arising from the placed order or the concluded contract.
  4. The purchaser can choose from the following payment methods:
    • PayPal through PayPal account or credit card. The amount is charged by Paypal for each completed transaction.
    • SimplePay by OTP Mobile Ltd on bank site
  5. The purchase agreement is concluded with condition, that if the purchaser does not pay the agreed purchase price within 5 days from the seller's notice (in case of payment by bank transfer or paypal), the contract will be cancelled from the beginning; the parties will reimburse or compensate all received transactions and the seller acquires a right to freely dispose with the ordered goods.
  6. Invoice serves as the evidence of purchase. The original invoice is attached to the ordered goods. The invoice is available in electronic form (PDF file) in the customer’s account after the dispatch of the parcel. The invoice also serves as a bill of delivery and a certificate of warranty.

4) Shipping

  1. We ship our products in Hungary within 4 business days with no shipping fee.
  2. The delivery time for goods in stock is within 5-7 business days to European Union countries and 10-20 days for non-European countries.
  3. Delivery of goods will be subject to availability of products. Please note there is only one item available for every product listed on eshop. The same product will not be available again and it will not be restocked again after it is sold.
  4. If the goods become sold out until the order is processed, the customer will be notified by e-mail about the unavailability of the product. In such case, the seller will cancel the order.
  5. In case of payment via PayPal or SimplePay, the seller postpones the dispatch of the goods until the amount is credited to the seller's bank account.
  6. Goods worth more than 300 EUR within a single order to any countries in EU are delivered at the seller's expense. In other cases, the amount for delivery (postage), stated in the recapitulation of the order, is paid by the purchaser.
  7. The seller archives information about the concluded contracts for 3 years. The purchaser is entitled to request this information from the seller via e-mail. The seller is obliged to provide this information within 14 days from the date of receipt of the request.

5) Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to: ELEKTROBEAN Kft, Ferenc krt 37, III/7, Budapest, 1094, Hungary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store@silvermorpho.com.

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